Support

Questions, a rule that does not behave as you expect, or a bug: write to us and we will help.

Contact

Email tomas@hromnik.com. We reply within one business day.

What to include

• Your store's .myshopify.com address.
• What you expected, and what happened instead.
• The rule you set up (a screenshot of the rule card is perfect) and the product or cart involved.
• The status shown at the top of the app: Active, Not active, Turned off, or Not set up.

Before you write

• If the app says Not active, open it and choose Apply saved rules.
• If it says Turned off, the checkout validation was switched off in Shopify. Choose Turn on in the app.
• The Help page inside the app has step-by-step setups for quantity limits, minimum orders and PO numbers.

Good to know

• If Shopify cannot run your rules, checkout is never blocked. Customers can still pay.
• PO number rules need a B2B checkout, which requires Shopify Plus.